Refund policy

At Grow Healthy we sell only sealed, batch-coded, genuine products sourced through authorised channels. Because we deal in sports nutrition and health supplements — products meant for consumption — our returns policy is built around safety and product integrity.

Return window

You may request a return within 7 days of delivery, provided the product meets the eligibility conditions below.

What we accept

We will accept a return, replacement or refund if:

• The product arrived damaged, leaking or with a broken seal.
• You received the wrong product, wrong flavour, or wrong pack size.
• The product is past its expiry date, or has less than 3 months of shelf life remaining at the time of delivery.
• The product is missing items listed on the order.

What we cannot accept

We are unable to accept returns where:

• The seal has been opened, broken or tampered with. Opened supplements cannot be resold and cannot be returned for hygiene and safety reasons.
• The product has been used, partially consumed, or the tamper-evident seal is missing.
• The original packaging, scoop, labels, batch code or outer box is missing or damaged.
• More than 7 days have passed since delivery.
• The item was bought during a clearance or final-sale promotion marked as non-returnable.
• You did not like the taste, flavour or texture. Flavour preference is subjective and is not a defect.
• The product did not produce the results you expected. Supplement outcomes vary between individuals and are not grounds for return.

How to raise a return

1. Contact us within 7 days of delivery on +91 96634 43856 or growhealthy.in@gmail.com with your order number.
2. Share clear photographs of the product, the batch code, the expiry date, and the outer packaging.
3. For damaged, wrong or missing items, please send an unboxing video showing the sealed parcel being opened. This is the fastest way for us to approve your claim, and for damage claims we may not be able to proceed without it.
4. We will respond within 2 business days with an approval and return instructions.

Please note: do not ship anything back to us before your return has been approved. Unapproved returns may be refused.

Return shipping

If the return is due to our error — damage, wrong item, expired stock or a missing item — we cover the cost of return pickup, or arrange a replacement at no charge to you.

If the return is for any other approved reason, return shipping is borne by the customer.

Refunds

Once we receive and inspect the returned product, we will notify you of the outcome.

• Approved refunds are processed to your original payment method within 7–10 business days of approval.
• The actual credit date depends on your bank or card issuer.
• Shipping charges paid on the original order are non-refundable unless the return was due to our error.
• For Cash on Delivery orders, refunds are issued by bank transfer to an account you nominate.

Replacements

Where you would prefer a replacement over a refund, and the item is in stock, we will ship a replacement at no additional cost for eligible claims. Within Hubballi and Dharwad, replacements can usually be delivered same-day.

Order cancellation

You may cancel an order at no charge any time before it has been dispatched. Once a parcel has been handed to the courier or is out for local delivery, it can no longer be cancelled — please use the returns process above instead.